The Dubai Government Workshop (DGW) has recently signed a memorandum of understanding (MOU) with Al-Futtaim Lexus in order for the latter to maintain its Lexus vehicles.
The new agreement is a demonstration of both parties’ shared commitment to the advancement of customer service, as well as to ensure that safe vehicles are delivered and offer the emirate high-quality car services, as promised by the Dubai Plan 2021.
The MOU means that Al-Futtaim Lexus will maintain the Lexus vehicles owned by the DGW at the latter’s own headquarters either every six months or every 10,000 kilometres, as laid out in the brand’s maintenance service standards.
The DGW will also obtain spare parts only from Lexus dealerships within the United Arab Emirates, regardless of whether the parts are used for vehicles serviced at one of its facilities or at Al-Futtaim Lexus Service Center.
The MOU is a crucial aspect of the DGW’s continuing collaboration with Al-Futtaim Lexus Service Center, which has touched many aspects of the firm’s core operations, according to the DGW’s deputy CEO H.E. Fahad Ahmed Al Raeesi.
The partnership has enabled the exchange of technical capabilities and expertise between the two companies, offering emerging tech and the newest innovations in the automotive industry, Al Raeesi says.
Al Raeesi adds that it has also allowed for the development of services that are in line with the existing and future requirements of the customers of both companies.
The managing director of Al-Futtaim Lexus, Mohammed Maktari, says that the company is appreciative of the confidence that has been placed in Lexus vehicles by the DGW.
The new agreement reinforces the long-term partnership between the two firms and is an important step to providing a dedicated and enhanced service experience with the use of its qualified Lexus technical team.
Maktari says that the company is confident that it can extend leading repair and maintenance services to its partners that are in line with the standards expected by Lexus.
Al Raeesi notes that the DGW is still keen to strengthen cooperation with a number of entities within the automotive sector of the UAE, including Al-Futtaim Lexus, so as to continue to give customers excellent services that adhere to international standards.
This commitment is also in alignment with the aim of the Ruler of Dubai and UAE Vice President and Prime Minister, H.H. Sheikh Mohammed bin Rashid Al Maktoum.
The agreement will see the DGW assign Al-Futtaim Lexus employees a safe area to work at its headquarters, complete with access to the internet and a space dedicated to spare parts.
The speedy internet access will mean that employees will be able to send off for spare parts or technical support to the main office so that maintenance and repair services can be conducted with great efficiency and effectiveness.
Anyone who is driving a Lexus, or any other motor vehicle, in the UAE is under a legal obligation to have taken out car insurance coverage.
Car insurance coverage benefits car owners by offering financial protection from the costs associated with stolen vehicles or road accidents.