Al Ain Ahlia Insurance
Al Ain Ahlia Insurance is an Abu Dhabi insurer set up in 1975 and listed on the Abu Dhabi Securities Exchange. Its largest shareholder is Al Mamoura Diversified Global Holding, with 19.70%. It sells car, home, travel, boat, health, life and commercial insurance.
Out of 5 from 2,524 Google reviews across 6 offices
An average is not a sign of trust. Read recent reviews yourself before you decide.
What customers sayWhat customers say about Al Ain Ahlia Insurance
Al Ain Ahlia Insurance averages 3.2 out of 5 across 2,524 Google reviews of its UAE offices, read 5 Nov 2026. Offices range from 2.8 to 3.8. Those reviews cover everything it sells, not only car insurance.
Counts come from the 50 reviews we read that are about car insurance, most from 2025 to 2026.
What customers praise
Claims and repairs handled well12 of 50
Amazing and really helpfull staff. Was very cooperative throughout the repairs of my vehicle. Quick and easy.
Long-term customers happy with their contact at the branch6 of 50
I have been taking my vehicle insurance from this company for the past 10 years
Good prices5 of 50
they gave me a very good price with a 24hr road assist
Good garage suggested3 of 50
Thanks for suggestion for best quick garage very good service and quick work
What customers complain about
Calls not answered13 of 50
Completely ridiculous, no one is ever picking up the phone, been trying since Monday to report an accident and make a claim and nothing!
Rude or unhelpful staff6 of 50
The staff were unprofessional, and uncooperative, failing to provide clear information or proper guidance regarding my vehicle insurance claim.
Poor work at assigned garages4 of 50
they only did the body repair and that also incomplete.
Slow repairs and approvals4 of 50
After 10 days my car still in the garage
Read the Google reviews for each office
Al Ain Ahlia Insurance car insurance
It sells comprehensive and third party car insurance, plus the Orange Card for driving between Arab countries. Policies can be bought and renewed through its website and app.
| Plan | Type | What it is |
|---|---|---|
| Full Insurance Comprehensive | Comprehensive | Covers accidental damage to your car, damage to third party vehicles or property, injury to third parties and liability to passengers in your car.2 |
| Third Party Liability Insurance Policy | Third party | Covers sums you become legally liable to pay for death or injury to any person, including passengers, and for damage to third party property.2 |
| Orange Card | Other | A unified scheme required for vehicles travelling from one Arab country to another. It covers third party liability under the laws of the country where the accident happens.2 |
| Cover | With this insurer | Details |
|---|---|---|
| Agency repair | Depends on plan | Offered on comprehensive cover, subject to conditions.2 |
| Third party property damage | Included | AED 2,000,000 on comprehensive cover.2 |
| Off-road assistance | Included | Listed as "Off-Road Assistance" on comprehensive cover.2 |
| Car replacement benefit | Optional extra | Listed as optional on comprehensive cover.2 |
| Roadside assistance | Depends on plan | Through International Motoring Club (IMC), subject to the benefit in your active policy.2 |
| Passenger liability | Included | Comprehensive cover includes liability to passengers in your car.2 |
Check before you buy
How to claim with Al Ain Ahlia Insurance
- Claims phone026119999
- Roadside help600575751
- Claims emailinfo@alaininsurance.com
- Claim onlineOpen claim page
Al Ain Ahlia's motor page lists this number as toll free. Subject to the benefit in your active policy.2
Steps
- For complaints, not claim payment: the Complaint Form page says within 15 days of submission and completion of requirements. The Claim Intimation page says 15 to 30 working days.7
Not happy with a claim? Complain to Al Ain Ahlia Insurance at info@alaininsurance.com first. How to take a complaint to Sanadak.
About Al Ain Ahlia Insurance
- Legal name
- Al Ain Ahlia Insurance Company
- Founded
- 197511
- Type
- Conventional insurer11
- Owner
- A public company. Three shareholders own 5% or more: Al Mamoura Diversified Global Holding (19.70%), its chairman H.E. Mohamed Jouan Rashed Al Badi Al Dhaheri (9.32%) and Mr. Ahmed Omar Salem Al Karbi (6.94%). Moody's describes the 19.7% stake as owned by the State of Abu Dhabi.8
- Listed on
- Abu Dhabi Securities Exchange (ADX), ticker ALAIN, listed 9 December 20009
- Headquarters
- Abu Dhabi4
- UAE branches
- 12 offices, including the head office: 10 in the emirate of Abu Dhabi, two of them in Al Ain, plus one in Dubai and one in Sharjah.5
- Also sells
- Home, Travel, Boat, School and family care, Group medical, Group life and personal accident, Property, Liability, Financial lines, Marine, Aviation, Energy, Engineering and construction, Motor fleet2
- Central Bank
- Listed in the CBUAE register, September 2026, number 31
Financial strength
S&P changed its outlook to negative on 16 July 2026, saying weak underwriting results came largely from motor third-party liability business. The company lost AED 9.1 million in the first half of 2026, and an acting chief executive has been in post since June 2026. The 2025 solvency ratio of 300% is the figure on its home page.
Recent news
- Al Ain Ahlia reports a first-half loss of AED 9.1 million
Insurance revenue for the six months to 30 June 2026 was AED 547.0 million, against AED 601.5 million a year earlier, when it made a AED 24.5 million profit.12
- S&P changes its outlook on Al Ain Ahlia to negative
S&P moved the outlook from stable to negative, kept the A- rating and said it may lower it if the combined ratio does not return to comfortably below 100% within two years.13
- Mohd Mazhar Hamadeh's term as chief executive ends
His last working day was 11 June 2026, and the board made Deputy Chief Executive Ronald Bakica acting chief executive from 12 June.18
- Al Ain Ahlia announces a dividend of AED 2 per share
The dividend was payable on 22 May 2026.19
- Al Ain Ahlia returns to profit for 2025
Profit after tax was AED 27.8 million, after a AED 27.9 million loss in 2024.11
Contact Al Ain Ahlia Insurance
- Phone026119999
- Emailinfo@alaininsurance.com
- Head officeBuilding # 865, Airport Road, behind Al Jazeera Sports Club, Al Nahyan, Zone 1, Abu Dhabi
Branches (12)
| Branch | Address | Phone |
|---|---|---|
| Head Office | Building # 865, Airport Road, behind Al Jazeera Sports Club, Al Nahyan, Zone 1, Abu Dhabi | 026119999 |
| Abu Dhabi Traffic Branch | CCP8+FP2, Muroor Road, Al Mushrif, Zone 1, Abu Dhabi | 024448691 |
| Al Nahyan Branch | Building # 855, Airport Road, behind Al Jazeera Sports Club, Al Nahyan, Zone 1, Abu Dhabi | 026119999 |
| Mussafah Branch | 14th Street, Musaffah, MW4, Abu Dhabi | 026119999 |
| Mussafah Traffic Branch | Musafah Industrial, M4, near Musaffah Building, Ahalia Hospital Road, Abu Dhabi | 025511516 |
| Al Ain Branch | Abu Baker Al Siddiq Street, Central District, Hai Al Salama, Al Ain | 037642142 |
| Al Ain Traffic Branch | 5PVH+65F, Falaj Hazza, Magr Al Dhabi, Al Ain | 037150500 |
| Tarif Branch | Tarif | 028834023 |
| Ghouifat Branch | Ghouifat | 028723357 |
| Al Shamkha Branch | Al Shamkha ADNOC | 028723357 |
| Dubai Branch | Al Khaleej Street, opposite Hyatt Regency, Al Murar, Deira, Dubai | 042725500 |
| Sharjah Branch | Corniche Street, Al Majaz 1, Al Majaz, Sharjah | 065753440 |
Common questions
Is Al Ain Ahlia Insurance a listed company?
Yes. It has been listed on the Abu Dhabi Securities Exchange since December 2000, under the ticker ALAIN.9
What is Al Ain Ahlia Insurance rated?
S&P rates it A- with a negative outlook, changed on 16 July 2026. Its website lists Moody's A3 with a stable outlook.13
Does Al Ain Ahlia car insurance include agency repair?
Its website says agency repair is offered on comprehensive cover, subject to conditions.2
What is the Al Ain Ahlia roadside assistance number?
Call IMC on 600 575751. Roadside help depends on the benefit in your active policy.2
How do I make a car insurance claim with Al Ain Ahlia?
Use the motor claims portal on its Claim Intimation page, or file the claim in its app. Its main number is 02 611 9999.6
Does Al Ain Ahlia cover driving to other Arab countries?
It provides the Orange Card, which its website says is required for vehicles travelling from one Arab country to another. The card covers third party liability under the laws of the country where the accident happens.2
How do I complain to Al Ain Ahlia Insurance?
Email info@alaininsurance.com, call 02 611 9999, visit a branch or use the complaint form on its website. If you are still unhappy, you can go to the Central Bank of the UAE or Sanadak.7
Sources
26
1Central Bank of the UAE, CB Register September of 2026. Last checked 4 Nov 2026. Source document: CB Register September of 2026
2Al Ain Ahlia Insurance, Motor insurance page. Last checked 5 Nov 2026. Source document: Motor insurance page
3Al Ain Ahlia Insurance, Home page. Last checked 5 Nov 2026. Source document: Home page
4Al Ain Ahlia Insurance, About page. Last checked 5 Nov 2026. Source document: About page
5Al Ain Ahlia Insurance, Contact page. Last checked 5 Nov 2026. Source document: Contact page
6Al Ain Ahlia Insurance, Claim Intimation page. Last checked 5 Nov 2026. Source document: Claim Intimation page
7Al Ain Ahlia Insurance, Complaint Form page. Last checked 5 Nov 2026. Source document: Complaint Form page
8Al Ain Ahlia Insurance, Major Shareholders page. Last checked 5 Nov 2026. Source document: Major Shareholders page
9Al Ain Ahlia Insurance, Investor Relations section. Last checked 5 Nov 2026. Source document: Investor Relations section
10Al Ain Ahlia Insurance, Rating Report page. Last checked 5 Nov 2026. Source document: Rating Report page
11Al Ain Ahlia Insurance, Consolidated financial statements and board report, year ended 31 December 2025. Last checked 5 Nov 2026. Source document: Consolidated financial statements and board report, year ended 31 December 2025
12Al Ain Ahlia Insurance, Condensed interim financial information, six months to 30 June 2026. Last checked 5 Nov 2026. Source document: Condensed interim financial information, six months to 30 June 2026
13S&P Global Ratings, Research Update: UAE-Based Al Ain Ahlia Insurance Outlook Revised To Negative, 16 July 2026. Last checked 5 Nov 2026. Source document: Research Update: UAE-Based Al Ain Ahlia Insurance Outlook Revised To Negative, 16 July 2026
14Moody's Ratings, Credit opinion on Al-Ain Ahlia Insurance Co., 18 November 2024. Last checked 5 Nov 2026. Source document: Credit opinion on Al-Ain Ahlia Insurance Co., 18 November 2024
15S&P Global Ratings, Al Ain Ahlia Insurance Co. report, 16 September 2025. Last checked 5 Nov 2026. Source document: Al Ain Ahlia Insurance Co. report, 16 September 2025
16Al Ain Ahlia Insurance, AlTareq page. Last checked 5 Nov 2026. Source document: AlTareq page
17Al Ain Ahlia Insurance, Board of Directors page. Last checked 5 Nov 2026. Source document: Board of Directors page
18MarketScreener, Al Ain Ahlia Insurance Company P.J.S.C. Announces CEO Changes. Last checked 5 Nov 2026. Source document: Al Ain Ahlia Insurance Company P.J.S.C. Announces CEO Changes
19MarketScreener, Al Ain Ahlia Insurance Company P.S.C. announces Annual dividend, payable on May 22, 2026. Last checked 5 Nov 2026. Source document: Al Ain Ahlia Insurance Company P.S.C. announces Annual dividend, payable on May 22, 2026
20Apple App Store, Al Ain Ahlia Insurance Company app listing. Last checked 5 Nov 2026. Source document: Al Ain Ahlia Insurance Company app listing
21Google Play, Al Ain Ahlia Insurance Company app listing. Last checked 5 Nov 2026. Source document: Al Ain Ahlia Insurance Company app listing
22Trustpilot, Alaininsurance profile. Last checked 5 Nov 2026. Source document: Alaininsurance profile
23Abu Dhabi Securities Exchange, ALAIN company disclosures. Last checked 5 Nov 2026. Source document: ALAIN company disclosures
24Al Ain Ahlia Insurance, Customer portal sign-in page. Last checked 5 Nov 2026. Source document: Customer portal sign-in page
25Moody's Ratings, United Arab Emirates property and casualty reports list. Last checked 5 Nov 2026. Source document: United Arab Emirates property and casualty reports list
26International Motoring Club, Home page. Last checked 5 Nov 2026. Source document: Home page
- Owner
- Carinsurance.ae research team
- Last review
- Next review due
- 4 May 2027
- Status
- Published